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Prévenance -- Art of Customer Needs
“ You never really understand a person until you consider things from his point of view... until you climb into his skin and walk around in it ." Atticus Finch, To Kill a Mockingbird Leave it to the French, to gift us a word that bridges emotional understanding with sensitivity and respect for others. “Prévenance” is one of those multi-layered, cultural subtleties, not given justice by
Apr 14, 20196 min read


Problem-Solving: The Sleuth, the Scribe, and the Dog
“I am conscious myself of a weight at my heart and a feeling of impending danger—ever present danger, which is the more terrible because...
Apr 5, 20196 min read

