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Apr 14, 20196 min
Prévenance -- Art of Customer Needs
“You never really understand a person until you consider things from his point of view... until you climb into his skin and walk around...
Apr 5, 20196 min
Problem-Solving: The Sleuth, the Scribe, and the Dog
“I am conscious myself of a weight at my heart and a feeling of impending danger—ever present danger, which is the more terrible because...