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- Apr 14, 2019
- 6 min
Prévenance -- Art of Customer Needs
“You never really understand a person until you consider things from his point of view... until you climb into his skin and walk around in it." Atticus Finch, To Kill a Mockingbird Leave it to the French, to gift us a word that bridges emotional understanding with sensitivity and respect for others. “Prévenance” is one of those multi-layered, cultural subtleties, not given justice by a single synonym. A Parisian colleague and friend reminded me that some things are indeed
- Apr 5, 2019
- 6 min
Problem-Solving: The Sleuth, the Scribe, and the Dog
“I am conscious myself of a weight at my heart and a feeling of impending danger—ever present danger, which is the more terrible because I am unable to define it.” Dr. Watson, The Hound of the Baskervilles A demon canine hidden in the foggy moors seems far more foreboding than a problematic software mystery. But my decades-old recollection is one of gnawing stress, anxiety and appetite-destroying frustration. A stack overflow error in a network switch ought to be easy enough
