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Sellers, Marketers, Makers -- Innovation's Ancestry

“In many cases there are times when an invention is technologically possible –- and in which it may indeed appear necessary, as the...

API Stewards -- Software Guardians of What's to Come

Libraries connect people. With knowledge. Through the pages of books. You integrate knowledge. With software. Through the gates of APIs....

TBM: Running your Practice, Part 3 -- Risk of Stasis

"The Hare darted almost out of sight at once, but soon stopped and, to show his contempt for the Tortoise, lay down to have a nap."...

TBM: Running your Practice, Part 2 -- Levels of Maturity

Where do we stand now? Are we on the podium awaiting our bronze or silver or gold medal? Are we managing our Information Technology area...

TBM: Running your Practice, Part 1 -- Structural Competency

“The best CIOs are GM’s of the most complex business within a business,” he said. And he was a terrific CIO. You’ll hear me often say...

Give the People What They Want -- Customer Journeys are Customer Centricity

Something else was not born yesterday -- the customer-centric enterprise.

Coming of Age, Recursive Adaptation

"Harvey was a very adaptable person, with a keen eye and ear for every face and tone about him." Rudyard Kipling, Captains Courageous In...

Interviews and Seuss -- Mutual Transparency

And Sally and I did not know what to say. Should we tell her The things that went on there that day? Should we tell her about it? Now,...

IDC Tech Trends: Are you covering them?

The IDC 2021 IT predictions have been getting a lot of press lately. Per their usual, the insights are thoughtful, profound, and quite...

The Day of the Dead; Remembrance of Acquaintance

Dia de los Muertos. The Day of the Dead. We arrive there after Halloween blows out its candle at midnight, after we shuddered in fear and...

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