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Your execution model -- Operational Excellence.

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That requires so much more than repeatable processes.  

And true operational excellence demands something that is often considered inconsistent with strict process compliance - a culture of innovation.

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Measuring  the enterprise's operation requires assessment and analysis of meaningful metrics - metrics that can directly tie departmental performance with the bottom line and the company's net margin.  

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Further, as virtualization and autonomous operations step us toward the SDDC paradigm, infrastructure support demands competency and knowledge within DevSecOps.  By all IT professionals.  Versatility is the expectation.

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Cloud operations require business insight as well as technology fluency, as the progression to a truly digitally transformed backbone and nerve center.

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Performance improvement  demands more than predictable process behavior; it demands a disciplined, managed, continual assessment of whether the processes are still optimal based on company strategy.  

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• Do your department metrics tie to the metrics that articulate your strength in partnerships with product management?

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• Is shadow IT sneaking in the corridors, and do  you understand why that is occurring?

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• By what means are the current business processes operationalized?​

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• Does the culture promote a disciplined and rigorous focus on operational enhancement, via innovation?

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Everybody in the organization is involved  in  streamlining the operation, especially those  that  handle the inner workings of  the infrastructure, supply chain, and on-the-ground processes that define a company's effectiveness.  And managers must encourage a structured dialog that will derive sustainable changes.  

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Driving returns that last depends on operational excellence  that  is  steeped in innovation.