Cultural Competency

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Nexus of Familiar to Unfamiliar

"If you can see your path laid out in front of you step by step, you know it's not your path. Your own path you make with every step you take. That's why it's your path." Joseph Campbell* Our life journeys are not linear. They wend along the road responding to personal, professional, and environmental dynamics. Our singular stories, epic to only ourselves, weren’t documented in ancient tablets or Gutenberg’s press. Yet, we created and lived tales of adaptation an

Dec 21, 20256 min read

Rapidly in Blues

En route to a Storage Area Networking supplier, whose offerings were under consideration for our in-house data center transformation, I had just completed a four-hour flight. My thoughts were accompanied by the quintessential, American classical jazz masterpiece that played throughout the United Airlines airport terminal. Rhapsody in Blue just never gets old. Can you believe it’s been almost 40 years since that musical campaign began for the Friendly Skies? It’s not only the

Dec 10, 20256 min read

Stolen Words, Neglected Duty

Inspiration of a Muse or abdication to a robot, our AI to human relationships are evolving, and we expect too little of ourselves iin this ambitious alliance.

Nov 14, 20257 min read

Interviews and Seuss -- Mutual Transparency

And Sally and I did not know what to say. Should we tell her The things that went on there that day? Should we tell her about it? Now,...

Dec 2, 20204 min read

The Day of the Dead; Remembrance of Acquaintance

Dia de los Muertos. The Day of the Dead. We arrive there after Halloween blows out its candle at midnight, after we shuddered in fear and...

Oct 30, 20204 min read

Prévenance -- Art of Customer Needs

“ You never really understand a person until you consider things from his point of view... until you climb into his skin and walk around in it ." Atticus Finch, To Kill a Mockingbird Leave it to the French, to gift us a word that bridges emotional understanding with sensitivity and respect for others. “Prévenance” is one of those multi-layered, cultural subtleties, not given justice by

Apr 14, 20196 min read