Search
Give the People What They Want -- Customer Journeys are Customer Centricity
Something else was not born yesterday -- the customer-centric enterprise.
Feb 22, 20215 min read
Prévenance -- Art of Customer Needs
“ You never really understand a person until you consider things from his point of view... until you climb into his skin and walk around in it ." Atticus Finch, To Kill a Mockingbird Leave it to the French, to gift us a word that bridges emotional understanding with sensitivity and respect for others. “Prévenance” is one of those multi-layered, cultural subtleties, not given justice by
Apr 14, 20196 min read
