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- Feb 23, 2021
- 5 min
Give the People What They Want -- Customer Journeys are Customer Centricity
Something else was not born yesterday -- the customer-centric enterprise.
- Apr 14, 2019
- 6 min
Prévenance -- Art of Customer Needs
“You never really understand a person until you consider things from his point of view... until you climb into his skin and walk around...