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TBM: Running your Practice, Part 3 -- Risk of Stasis
" The Hare darted almost out of sight at once, but soon stopped and, to show his contempt for the Tortoise, lay down to have a nap. " Aesop's Fables We grew up and learned the adage, "Slow and steady wins the race.'' But in our digital environment we can't be slow. Was the lesson an anachronism? Not really. There's something deeper, at the heart of the fable -- beware overconfidence; don't lie down. Never be arrogant. That is time expended when it should be inve
Apr 5, 20216 min read


TBM: Running your Practice, Part 2 -- Levels of Maturity
Where do we stand now? Are we on the podium awaiting our bronze or silver or gold medal? Are we managing our Information Technology area...
Mar 11, 20214 min read


Give the People What They Want -- Customer Journeys are Customer Centricity
Something else was not born yesterday -- the customer-centric enterprise.
Feb 22, 20215 min read


Coming of Age, Recursive Adaptation
"Harvey was a very adaptable person, with a keen eye and ear for every face and tone about him." Rudyard Kipling, Captains Courageous In...
Feb 5, 20214 min read


Cracks in the Ice: Your Responsibility to Save the Day
If you’ve lived in the north, the March thaw couldn’t come soon enough. Where I grew up, it was usually in April. Prior to the “mud...
Mar 15, 20196 min read


Talent Management; Innovation Management
“Why do you want to join the force?” “To protect the property and citizenry of –" “Ah, don't waste my time with that bull----”...
Feb 5, 20195 min read


Product Manager as Maestro
“The conductor’s role in the process is to guide the orchestra to find the essential in the new field. This may mean different kinds of...
Jan 29, 20197 min read


Carpetbags of Versatility
"Times and conditions change so rapidly we must keep our aim constantly focused on the future." Walt Disney When you assume your leading...
Jan 12, 20195 min read


The HMS Beagle and You
"Taxonomy was Darwin’s foundation,” wrote biologist Mary Winsor. It demands your artistic creativity and your scientific curiosity. Yo
Nov 21, 20186 min read


"Judge me by my size, do you?"
Yoda made his way to the big screen again this past holiday season, and his earlier movie quote is a learning reminder: "Judge me by my...
Jan 1, 20184 min read